Ordering /General Enquiries

With the number of options available it would be far too complicated to try and produce a standard order form. Therefore if you wish to place an order, or, indeed, if you have any general enquiries, please e-mail us and we will take it from there.

We love to talk and we will happily deal with any queries you may have. Please Contact us by phone or email.

Once a commission is received and agreed, we will send a confirmation email together with an invoice via Paypal, the secure on-line payment system. On receipt of payment we will then proceed with the commission. (Please note that you do not have to be a PayPal member to place an order. PayPal will accept direct credit card transactions from non-members) Alternatively we will accept Cheques in UK Pounds, or payment by Bank Transfer please contact us by email which payment method you prefer.

Creation of unique bespoke figures. (by Quotation)

We can also create bespoke figures and other personalised heraldic items and Scottish Clan sculptures please contact us with any requirements you may have.

Additional Information

As each piece is individually produced to order, from receiving your order to postage/dispatch from the UK normally takes 4 to 5 weeks. However, if you have a deadline for a special occasion we will do our best to accommodate you.

The finished piece is then placed in its presentation box with its certificate of authenticity and securely encased in a protective covering ready for postage.

We offer Free Shipping Worldwide on all commissions and your order will be shipped fully insured with a major recognised courier company. You will be notified in advance of the shipping date, the carrier and the anticipated delivery date. Should the expected delivery date prove inconvenient, please notify us at once, together with alternative dates convenient to you.

Should you, for what ever reason, be unhappy with the end product, please notify us immediately so that we can resolve the matter to your complete satisfaction.